The Front Door Problem
Public safety outcomes depend on the timeliness and quality of information received upstream, at the first moment of contact. Traditional reporting channels produce information that is incomplete, unstructured, and difficult to act upon. Analysts spend significant time following up, reformatting, and reconstructing reports that arrived at their desk missing what they needed.
VIGILITI establishes a consistent intake layer, ensuring submissions are complete, structured, and ready for analyst review. Before 911. Before dispatch. Before analysis.
What Agencies Have Demonstrated
Ohio deployed VIGILITI through its statewide tip and suspicious activity reporting platform. Tip volume increased 857 percent. Multi-language submissions accounted for a meaningful share of that growth. Narrative completeness up to 90 percent. Analysts saw disposition time fall by 75 percent and manual entry drop by as much as 95 percent. The agency did not add staff. The intake layer simply worked.
Improving Real-World Public Safety Intake
More Complete Submissions
Guided workflows prompt community members and partners through the submission process, capturing location, narrative detail, and supporting media at the point of entry. Analysts receive complete reports rather than fragments requiring follow-up.
Less Ambiguity at Triage
Structured submissions reduce the interpretive burden on analysts. Consistent format across all channels means the quality of information does not vary by submission method.
Earlier Pattern Visibility
When submissions are consistently structured from the start, analysts can identify patterns and indicators earlier. Volume can increase without a corresponding increase in analyst workload.
28 CFR Part 23 Governance Alignment
VIGILITI is designed for pre-investigative intake in fusion center and law enforcement environments. The platform supports appropriate handling of sensitive, unverified information and maintains the separation between intake and investigative processes required under 28 CFR Part 23.
Built for How Agencies Operate
VIGILITI deploys into existing agency environments, integrating with CAD, RMS, and case management systems. It supports 100+ languages, operates in GovCloud environments, and is configured to agency-specific workflows. Deployment is measured in weeks.
